1.Free Shipping On All Orders

Provide free delivery service for most states in the United States, except Alaska and Hawaii, APO/FPO, US Protectorates.

2.Processing and Delivery Time

Processing Time : 1-2 Days.
Express Shipping Time: 3-5 Business Days.

No shipped or delivered on weekends or holidays.

During peak seasons, processing times are higher than usual. Thanks for your patience.

3.Shipping From & Shipping Method

Your orders will be shipped from the closest warehouse. If the items in your order are combination packaging, you will receive a tracking number for each package that ships separately. You will receive multiple tracking numbers in this case.

Our shipping method ,Express Shipping (3-5 Business Days Delivery).  Our couriers include UPS, USPS, Fedex and Truck Carriers.

4.Contact Us

Any order issues, please don't hesitate to contact us or send direct email to service@joyingpets.com with your order number.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Step 1: Please submit after-sales application on the contact us page of the website to request replacement/return.
Step 2: After receiving your return/return request, our customer service representative will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
Step 3: After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.
Please check the Refund Policy for detailed returns.

Believe it or not, dogs can go to the bathroom on artificial grass without any hesitations. Dog urine flushes through the turf's drainage system and solid waste is cleaned in the same manner as natural grass.